--- title: Complaints | Yaspa help centre description: Details of our complaints procedure for when something isn't right. --- [Skip to content](https://support.yaspa.com/complaints#main-content) - [English](https://support.yaspa.com/complaints) - [Deutsch](https://support.yaspa.com/de/beschwerden) - [Español](https://support.yaspa.com/es/reclamaciones) - [Français](https://support.yaspa.com/fr/réclamations) - [Italiano](https://support.yaspa.com/it/reclami) - [Nederlands](https://support.yaspa.com/nl/klachten) English Show submenu for translations [![yaspa logo text](https://support.yaspa.com/hs-fs/hubfs/hubspot-yaspa-logo.png?width=150&height=67&name=hubspot-yaspa-logo.png)](https://support.yaspa.com/) - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) Open main navigation Close main navigation - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) - - [English](https://support.yaspa.com/complaints) - [Deutsch](https://support.yaspa.com/de/beschwerden) - [Español](https://support.yaspa.com/es/reclamaciones) - [Français](https://support.yaspa.com/fr/réclamations) - [Italiano](https://support.yaspa.com/it/reclami) - [Nederlands](https://support.yaspa.com/nl/klachten) English Show submenu for translations - [Return to yaspa.com](https://www.yaspa.com/) [Return to yaspa.com](https://www.yaspa.com/) What can we help you with? - There are no suggestions because the search field is empty. 1. [Yaspa help centre](https://support.yaspa.com/) 2. [Complaints](https://support.yaspa.com/complaints) # Complaints Details of our complaints procedure for when something isn't right. - [I have a complaint about visa card payments](https://support.yaspa.com/i-have-a-complaint-about-visa-card-payments) - [When can I expect an update on my complaint?](https://support.yaspa.com/when-can-i-expect-an-update-on-my-complaint) - [I’m not satisfied with the outcome, what are the next steps?](https://support.yaspa.com/im-not-satisfied-with-the-outcome-what-are-the-next-steps) - [What if my complaint is about a payment made through Yaspa?](https://support.yaspa.com/what-if-my-complaint-is-about-a-payment-made-through-yaspa) - [Can Yaspa help me with a refund or chargeback?](https://support.yaspa.com/can-yaspa-help-me-with-a-refund-or-chargeback) - [About Yaspa](https://support.yaspa.com/about-yaspa) - [User FAQs (UK & Europe)](https://support.yaspa.com/user-faqs-uk-europe) - [User FAQs (USA)](https://support.yaspa.com/user-faqs-usa) - [Country-specific information](https://support.yaspa.com/country-specific-information) - [Business FAQs](https://support.yaspa.com/business-faqs) - [Key concepts](https://support.yaspa.com/key-concepts) - [Getting started](https://support.yaspa.com/getting-started) - [The onboarding process](https://support.yaspa.com/the-onboarding-process) - [Integrating with Yaspa](https://support.yaspa.com/integrating-with-yaspa) - [Using the dashboard](https://support.yaspa.com/using-the-dashboard) - [Complaints](https://support.yaspa.com/complaints) - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) [![yaspa logo](https://support.yaspa.com/hs-fs/hubfs/website-claw-favicon-4.png?width=30&height=30&name=website-claw-favicon-4.png "yaspa logo")](https://www.yaspa.com/) Yaspa is a registered trademark of Yaspa Limited. All rights reserved. © 2026 Yaspa Limited. Yaspa Limited is a company registered in England and Wales (number 09902175), and regulated by the Financial Conduct Authority as a payment institution (reference number 826720).