--- title: I have a complaint about visa card payments description: Yaspa enables payments directly from your bank account through open banking. We do not support card network payments. Please contact your card provider and the merchant to raise this directly with them. --- [Skip to content](https://support.yaspa.com/i-have-a-complaint-about-visa-card-payments#main-content) - [English](https://support.yaspa.com/i-have-a-complaint-about-visa-card-payments) - [Deutsch](https://support.yaspa.com/de/ich-habe-eine-beschwerde-über-visa-kartenzahlungen) - [Español](https://support.yaspa.com/es/tengo-una-reclamación-sobre-pagos-con-tarjeta-visa) - [Français](https://support.yaspa.com/fr/jai-une-réclamation-concernant-les-paiements-par-carte-visa) - [Italiano](https://support.yaspa.com/it/ho-un-reclamo-sui-pagamenti-con-carta-visa) - [Nederlands](https://support.yaspa.com/nl/ik-heb-een-klacht-over-visa-betalingen) English Show submenu for translations [![yaspa logo text](https://support.yaspa.com/hs-fs/hubfs/hubspot-yaspa-logo.png?width=150&height=67&name=hubspot-yaspa-logo.png)](https://support.yaspa.com/) - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) Open main navigation Close main navigation - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) - - [English](https://support.yaspa.com/i-have-a-complaint-about-visa-card-payments) - [Deutsch](https://support.yaspa.com/de/ich-habe-eine-beschwerde-über-visa-kartenzahlungen) - [Español](https://support.yaspa.com/es/tengo-una-reclamación-sobre-pagos-con-tarjeta-visa) - [Français](https://support.yaspa.com/fr/jai-une-réclamation-concernant-les-paiements-par-carte-visa) - [Italiano](https://support.yaspa.com/it/ho-un-reclamo-sui-pagamenti-con-carta-visa) - [Nederlands](https://support.yaspa.com/nl/ik-heb-een-klacht-over-visa-betalingen) English Show submenu for translations - [Return to yaspa.com](https://www.yaspa.com/) [Return to yaspa.com](https://www.yaspa.com/) What can we help you with? - There are no suggestions because the search field is empty. 1. [Yaspa help centre](https://support.yaspa.com/) 2. [Complaints](https://support.yaspa.com/complaints) # I have a complaint about visa card payments ## Yaspa enables payments directly from your bank account through open banking. We do not support card network payments. Please contact your card provider and the merchant to raise this directly with them. ### Related Articles - [Financial Ombudsman](https://www.financial-ombudsman.org.uk/consumers/how-to-complain) - [How to get in contact with us](https://support.yaspa.com/for-consumers-who-need-support) - [About Yaspa](https://support.yaspa.com/about-yaspa) - [User FAQs (UK & Europe)](https://support.yaspa.com/user-faqs-uk-europe) - [User FAQs (USA)](https://support.yaspa.com/user-faqs-usa) - [Country-specific information](https://support.yaspa.com/country-specific-information) - [Business FAQs](https://support.yaspa.com/business-faqs) - [Key concepts](https://support.yaspa.com/key-concepts) - [Getting started](https://support.yaspa.com/getting-started) - [The onboarding process](https://support.yaspa.com/the-onboarding-process) - [Integrating with Yaspa](https://support.yaspa.com/integrating-with-yaspa) - [Using the dashboard](https://support.yaspa.com/using-the-dashboard) - [Complaints](https://support.yaspa.com/complaints) - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) [![yaspa logo](https://support.yaspa.com/hs-fs/hubfs/website-claw-favicon-4.png?width=30&height=30&name=website-claw-favicon-4.png "yaspa logo")](https://www.yaspa.com/) Yaspa is a registered trademark of Yaspa Limited. All rights reserved. © 2026 Yaspa Limited. Yaspa Limited is a company registered in England and Wales (number 09902175), and regulated by the Financial Conduct Authority as a payment institution (reference number 826720).