--- title: Explaining Yaspa's user journeys description: Yaspa provides a range of adaptable payment journeys that stay consistent across your mobile, web and app environments to keep your payments fast and simple - and conversion rates high. --- [Skip to content](https://support.yaspa.com/explaining-yaspas-user-journeys#main-content) English Show submenu for translations [![yaspa logo text](https://support.yaspa.com/hs-fs/hubfs/hubspot-yaspa-logo.png?width=150&height=67&name=hubspot-yaspa-logo.png)](https://support.yaspa.com/) - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) Open main navigation Close main navigation - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) - English Show submenu for translations - [Return to yaspa.com](https://www.yaspa.com/) [Return to yaspa.com](https://www.yaspa.com/) What can we help you with? - There are no suggestions because the search field is empty. 1. [Yaspa help centre](https://support.yaspa.com/) 2. [Key concepts](https://support.yaspa.com/key-concepts) # Explaining Yaspa's user journeys ## Yaspa provides a range of adaptable payment journeys that stay consistent across your mobile, web and app environments to keep your payments fast and simple - and conversion rates high. ### **Web desktop** The easiest way for customers to approve payments is in their mobile banking app. We recommend using the QRCodeJourney. Here we use QR codes to seamlessly hand customers off to their mobile banking app to approve transactions. This is fast and easy. We can also hand off using an email, if your customers aren’t as familiar with QR codes. [![](https://support.yaspa.com/hs-fs/hubfs/PIS%20Desktop%20hosted%20(1)-png.png?width=688&height=157&name=PIS%20Desktop%20hosted%20(1)-png.png)](https://drive.google.com/file/d/1mI0m5uDtBEamJWb9wP9BCccDS1Y7147y/view?usp=drive_link) Click image to view large image ### Mobile The desktop journey should be used together with the mobile NonEmailJourney so your customers have the best experience no matter what device they use your website on.  The NonEmailJourney journey hands users off directly to their banking app by redirecting to it. This is the fastest experience possible.  [![](https://support.yaspa.com/hs-fs/hubfs/PIS%20Mobile%20(1)-png.png?width=688&height=236&name=PIS%20Mobile%20(1)-png.png)](https://drive.google.com/file/d/1WQ3Ir4NFfY9s161MeOcWms-st_34iO6k/view?usp=drive_link) Click image to view large image ### SMS/chat/phone If your customer touchpoints don't have a traditional front end, use our no-integration payment link option. This lets you generate a unique payment link (via our API or the dashboard)which you can send to customers via any channel. [![](https://support.yaspa.com/hs-fs/hubfs/payment%20links%20flow%20(2)-png.png?width=688&height=273&name=payment%20links%20flow%20(2)-png.png)](https://drive.google.com/file/d/1Q927wGfAOoEf_xmr2Nnn5qLY88XK9aqD/view?usp=drive_link) Click image to view large image ### Related Articles - [How do I set up my Yaspa account?](https://support.yaspa.com/how-do-i-set-up-my-yaspa-account) - [Branding your Yaspa payment journey](https://support.yaspa.com/branding-your-yaspa-payment-journey)   - [About Yaspa](https://support.yaspa.com/about-yaspa) - [User FAQs (UK & Europe)](https://support.yaspa.com/user-faqs-uk-europe) - [User FAQs (USA)](https://support.yaspa.com/user-faqs-usa) - [Country-specific information](https://support.yaspa.com/country-specific-information) - [Business FAQs](https://support.yaspa.com/business-faqs) - [Key concepts](https://support.yaspa.com/key-concepts) - [Getting started](https://support.yaspa.com/getting-started) - [The onboarding process](https://support.yaspa.com/the-onboarding-process) - [Integrating with Yaspa](https://support.yaspa.com/integrating-with-yaspa) - [Using the dashboard](https://support.yaspa.com/using-the-dashboard) - [Complaints](https://support.yaspa.com/complaints) - [Home](https://support.yaspa.com/) - [About](https://www.yaspa.com/about/) - [Blog](https://www.yaspa.com/blog/) - [Contact](https://www.yaspa.com/contact/) [![yaspa logo](https://support.yaspa.com/hs-fs/hubfs/website-claw-favicon-4.png?width=30&height=30&name=website-claw-favicon-4.png "yaspa logo")](https://www.yaspa.com/) Yaspa is a registered trademark of Yaspa Limited. All rights reserved. © 2026 Yaspa Limited. Yaspa Limited is a company registered in England and Wales (number 09902175), and regulated by the Financial Conduct Authority as a payment institution (reference number 826720).