We will acknowledge your complaint within 5 business days.
We will acknowledge your complaint within 5 business days.
If your complaint is related to payments or payment services, we will aim to issue our final response to you within 15 days. In some cases, it may take up to 35 days.
If your complaint is related to anything else, we will update you on our investigation within 28 days and issue your final response within 56 days.